Contact Us
Secure contact only
Before any message reaches the support team, one rule applies: never send financial details, passwords, or scans of identity documents through this form. The form is built for questions about the casino, account access, or general queries — not for sensitive data. Anything that could be used to access an account or impersonate a player belongs in a protected channel, and the team will ask for verification documents only through a secure, encrypted process, never through an open text box.
In practice, this means keeping your message free of card numbers, banking information, login credentials, and any photocopies or photos of passports, driver’s licences, or utility bills. If a request for such material ever appears inside a contact-form reply, treat it as a red flag and do not respond through the same channel.
Gambling support routes
Contact forms handle operational matters, not personal hardship. A reader struggling with gambling habits should not wait for a form reply — the right step is to reach a dedicated support organisation directly. These services operate independently of any casino, work around the clock, and offer confidential advice on setting limits, taking breaks, or closing an account entirely. The responsible-gambling section of the site lists those options, and self-exclusion tools are available through the casino’s own account settings as well.
For anyone in that position, the advice is simple: skip the form, contact the help organisation, and act without delay. Casino staff will assist with technical or account issues, but they are not counsellors, and their role does not replace professional support.
Language and response
The support team reads and replies in English. Messages sent in other languages may still be processed, but the reply and the speed of handling depend on the team’s ability to interpret the query correctly, so English gives the clearest result. Keep the message concise, state the issue in a few sentences, and include only the details needed to resolve it.
Turnaround time is not fixed — it varies with the volume of incoming mail and the complexity of the question. Simple queries receive an answer sooner than ones requiring verification or escalation, but every message is read in the order it arrives. A short, clearly worded request is the most reliable way to get a useful answer back within a reasonable time.